Engineers debugging voice AI infrastructure at sunset in Bengaluru
Bengaluru-based Vobiz.ai is positioning itself as a critical infrastructure provider for India’s rapidly expanding voice AI market. Founded in 2025 by Suman Gandham and Vikash Srivastava, the startup is developing an AI-first telephony infrastructure layer designed to support companies deploying voice agents at scale. Unlike competitors focusing on AI models, Vobiz.ai concentrates on optimizing the underlying telecom infrastructure, addressing issues such as latency, routing, and call quality that are crucial for effective AI-to-human conversations.
The company’s approach tackles the limitations of traditional telecom infrastructure, which was not built for the demands of AI-driven communication. Vobiz.ai offers programmable APIs, low-latency routing, and AI-optimized media infrastructure. This aims to enhance the efficiency and reliability of connecting AI agents to telecom networks. “Existing telephony infrastructure across the world is built for human-to-human calls and traditional call centres… They are not built for AI-to-human conversations,” stated Gandham, highlighting the core problem Vobiz.ai seeks to solve.
Vobiz.ai’s technology stack is designed to reduce telephony latency to under 80 milliseconds at P95 levels. It integrates with various AI orchestration and speech providers, dynamically routing workloads across different models to optimize performance. The startup also uses internal AI for real-time media optimization, echo cancellation, noise suppression, and spam detection. This focus on developer experience, with self-serve onboarding and API access, has led to rapid growth, scaling from approximately 1 Lakh calls per month to over 10 Lakh calls per day since its launch.
The company’s client base includes a mix of voice AI startups and enterprises across sectors like fintech, lending, and insurtech. While startups currently represent about 70% of its business, Vobiz.ai anticipates enterprise adoption to grow significantly as more companies move AI initiatives from pilot to production. The startup’s revenue model includes streams from telecom numbers, usage-based call billing, and value-added services such as transcription and call streaming, with a projected gross margin of 50% to 80%.
Beyond voice, Vobiz.ai is expanding into other communication channels like WhatsApp calling and chat, with plans for SMS and RCS integration. The company is also preparing for international expansion in markets including the US, Europe, the Middle East, Africa, and Asia-Pacific, focusing on regions with underpenetrated AI telecom infrastructure. Vobiz.ai emphasizes its platform’s design around international compliance requirements such as DPDP, GDPR, SOC2, and ISO standards, positioning itself as an AI-native infrastructure provider akin to global players like Twilio and Telnyx.