DMRC staff conducting a customer satisfaction survey with metro passengers on a platform.
The Delhi Metro Rail Corporation (DMRC) has initiated a customer satisfaction survey running from April 13 to May 10. This survey is part of the 13th edition of a global benchmarking exercise managed by the Transport Strategic Centre.
The aim is to evaluate passenger perceptions and pinpoint areas needing improvement within Delhi’s metro operations, according to a statement by DMRC. The survey intends to provide insights into service quality and operational efficiency from the perspective of daily commuters.
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